FAQ

Riwayat Mart specializes in herbal and organic personal care products. Our product range includes:

• Organic Hair Oils (Olive Oil Base, Coconut Oil Base, Mustard Oil Base with 14+ herbs)

• Herbal Shampoo

• Herbal Skin Lotion

• Pure Rose Water

All products are crafted using natural ingredients, free from harsh chemicals, and suitable for all hair and skin types.

You can order directly from our website https://riwayatmart.com or via WhatsApp at +92300 5877858.
WhatsApp ordering is convenient for:

• Product inquiries

• Bulk or customized orders

• Order tracking assistance

We will confirm your order details before processing.

We ship all orders through our trusted partner Leopard Courier Service (LCS).

• Processing time: 1–2 working days after order confirmation

• Delivery time: 2–5 working days, depending on your location

• Shipping updates: You will receive notifications from LCS once your order is dispatched

Please ensure your contact number and address are correct to avoid delays.

Shipping fees depend on:

• Order size and weight

• Delivery location

• Ongoing promotions or free shipping offers

Charges are calculated automatically during checkout.

Yes, but only under the following conditions:

• Product is damaged or incorrect

• Reported within 48 hours of delivery

• Must be unused and in original packaging

Contact us immediately at WhatsApp +92300 5877858  for returns or exchanges.

Refunds are issued only for approved return requests.

• Once we receive and inspect the returned product, we process your refund.

• Refunds are made using the original payment method.

• Please note that processing may take 3–7 business days depending on your bank or payment provider.

Yes. All our products are:

• Made with 100% herbal ingredients

• Free from harmful chemicals like parabens, sulfates, and silicones

• Suitable for all hair and skin types

We focus on natural and traditional formulations for safe daily use.

Absolutely! Our WhatsApp support (+92300 5877858) helps you:

• Place orders quickly

• Track existing orders

• Ask product-related questions

• Get recommendations for hair or skin care

WhatsApp is a direct line to our customer support team for fast assistance.

Yes. You can provide different shipping addresses for each order. During checkout, enter the correct recipient name and address for each shipment.